At Ketha Technologies, we are committed to protecting the privacy and personal data of all users of our mobile applications (collectively, the "App"), including the Udderly App, Udderly Transporter App,Udderly Center Collector App, and Udderly Input Supplier App. This Privacy Policy outlines how we collect, use, disclose, and safeguard your data based on your assigned role.

1. Information We Collect

We do not collect personal information directly through the App. User registration and account verification are conducted externally via our official website or through designated chiller representatives.

Depending on your role, we use the collected data to:

a. Farmers

• Facilitate milk collection tracking and farm input usage monitoring.
• Support advance payout requests and approval workflows
• Provide access to historical payment records and payslip summaries.
• Ensure data accuracy for cooperative reporting and financial processes.

b. Transporters

• Facilitate milk collection, tracking, sales, verification, and payout processes.
• Monitor app performance and enhance operational efficiency.
• Ensure compliance with chiller management reporting requirements.

c. Center Collectors

• Facilitate milk collection, tracking, sales, verification, and payout processes.
• Monitor app performance and enhance operational efficiency.
• Ensure compliance with chiller management reporting requirements.
• Support farmer advance registration and manage advance payout programs.

d. Input Suppliers

• Manage inventory levels and farm input stock records.
• Track input sales and maintain credit-based transaction logs.
• Support credit management for registered farmers.
• Enhance transparency and accountability in input distribution.

2. How We Use Your Information

• Facilitate collections, credit tracking, and payout processes
• Support decision-making for advances and financial services
• Monitor app performance and improve operational workflows
• Ensure accurate reporting to chiller management and cooperative administrators
• Uphold compliance with applicable regulatory or cooperative requirements

3. Third-Party Services

We may engage trusted third-party service providers for:

• Error and crash reporting
• Performance analytics and monitoring
• Cloud infrastructure and secure storage

Where applicable, data is anonymized or pseudonymized before transmission. We do not sell your data or use it for marketing or advertising purposes.

4. App Permissions

To support functionality, the App may request access to:

• Internet – Required for syncing data with servers, receiving updates, and enabling online features.
• Storage – Used for storing local records to support offline access.
• Camera – Enables users to capture images.
• Internal Storage Access – Allows users to select and upload files or images when necessary.
• Bluetooth – Supports hardware integration (i.e., printers, scales) where applicable.
• Location – Used to allow app to discover bluetooth devices.
• Alarm – Enables timed background syncing of cached data and periodic refresh of authentication tokens.

All permissions are used solely for app-related operations and are never used to access personal files unrelated to the app.

5. Data Sharing

Your information may be shared only under the following conditions:

• With the chiller or cooperative managing your operations
• With authorized system administrators or supervisors
• To comply with legal obligations or enforce our Terms of Service
• For performance-related technical support (under strict confidentiality)

6. Data Security

• End-to-end encryption
• Role-based access control
• Secure transmission protocols
• Regular security audits

7. Your Rights

• Request access to your operational data
• Request corrections to inaccurate or outdated records
• Request inactivation of your account
• Withdraw data processing consent (where applicable)

To make such a request, please contact your center administrator or Ketha Technologies support.

8. Updates to This Policy

We may revise this Privacy Policy periodically. Any updates will be shared through the App or official communication channels. Continued use of the App implies acceptance of the updated Privacy Policy.

9. Contact Us

For questions, concerns, or data-related inquiries:
📧 support@ketha.africa